Terms & Conditions

This web site is owned and operated by Classy Glass & Awards Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Classy Glass & Awards Ltd
92 Nore Road, Portishead, Bristol, BS20 8DX
Phone: 01453 890089
Email: sales@classyglass.co.uk
VAT Reg. 794 0272 18

Company number: 4496590

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept all major debit and credit cards as well as PayPal.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Carriage is a flat rate depending on where your order is being shipped to. The checkout will calculate the shipping cost for you.

Rush orders of less than our usual turnaround time may incur an additional charge. On occasion we may not have the item you require in stock. If an alternative item is not acceptable and we need to order an item in especially for you there may be an additional charge to cover the carriage to us, to be agreed.

Carriage is currently available in the UK, including England, Northern Ireland, Scotland, Wales, the Highlands and Scottish Islands, Isle of Man, The Channel Islands and Isles of Scilly. We ship to BFPO addresses. Outside the UK is unfortunately no longer available.

Please note that most delivery options only deliver during the working week, ie Monday to Friday.

Delivery Schedule

We will normally send your order out in 7-10 business days, depending on the size of the order and stock availability. However let us know the date you require the items for and we will do our utmost to meet your delivery deadline. Should you require your goods urgently, please telephone to check availability before placing your order.

Please note that once the goods have been despatched delivery is out of our control. If we despatch the goods on time but there is a delay by the carriers we cannot be held responsible for late delivery of the order.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we can back order for you. You will always be emailed with the option to cancel your order or change the product if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


All of our products come with a 30 day guarantee against manufacturers defect. Please contact us with any problems.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01453 890089 (International +44 1453 890089) or write to us at 92 Nore Road, Portishead, Bristol, BS20 8DX, United Kingdom

Returns Policy

Please note that some parts of the EU Distance Selling Directive do not apply to personalised items, particularly those relating to returns.

As our products are usually engraved and are clearly shown on the website we will not accept returns just because you decide you don’t like them or want them any longer. Goods may only be returned if they have been damaged on route or the wrong item has been sent in error. These goods will be replaced.

Engraving errors on our part will only be accepted if we have received clear written instructions on what to engrave. PLEASE NOTE – Verbal instructions are not guaranteed!

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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