We will normally send your order to you in 5-10 business days, depending on the size of the order and stock availability. However let us know the date you require the items for and we will do our utmost to meet your delivery deadline. Should you require your goods urgently, please telephone to check availabilty before placing your order.
Please note that once the goods have been despatched delivery is out of our control. If we despatch the goods on time but there is a delay by the carriers we cannot be held responsible for late delivery of the order.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Smaller, lighter items that can be packed in a box or packet weighing less than 2kg may have the choice of shipping by Royal Mail Signed for 2nd Class. This service is two-three days from despatch to delivery and is ideal if you are not in too much of a rush and have left plenty of time for your order to be processed.
Larger, heavier items will be shipped using the tracked service from DPD. You will receive a notification from DPD on the day of delivery, showing your one-hour delivery slot. You have the option to change this delivery should you need to.