Find some of the more usual questions here, or contact us if you can't see the answer you require.
Do I need to create an account to order?
No. You do not need to create an account.
However, doing so might make things easier for you next time if you intend to place another order somewhere in the future as your address details will then be remembered.
Creating an account is easy. Simply fill in the appropriate fields in the checkout and tick the checkbox.
How long does it take to engrave?
GLASS. If we have the item you want in stock we can usually supply it within a few days. If you need a larger quantity we may not have them in stock and will order them in for you, so try to give us a little longer. Some of the more specialised items are not held in stock and will also need to be ordered in for you. Having said that, we always try our best to accomodate you and if we cannot supply your first choice in time, we are always happy to suggest an alternative.
TROPHIES - There are thousands available from our catalogues. These are ordered as required but usually arrive here within a couple of days, overnight if you are happpy to pay the carriage. We also keep a quantity of simple plaques, medals and shields in stock.
DATE REQUIRED - When you place your order you will see that there is a compulsory question which will not process your order until you have answered it. This is the 'date required' question and is there to help us prioritise the workload. Most engraving is ordered for a presentation or gift and has a deadline which we try our best to meet. Please do not put 'ASAP' in this box as that means different things to different people!
IF YOU ARE SHORT OF TIME - Pick up the phone and speak to us - we may still be able to help.
Does the price shown include engraving?
GLASSWARE - The price shown includes all your engraving, including logos and text. We get very few requests for blank glassware, and this way you can see at a glance exactly how much you will be paying. If you do wish to buy blank glassware, give us a call or drop us an email and we can give you a price.
GLASS AWARDS - The price shown includes all your engraving, including logos and text. We did this to make it easier to see the finished price as our customers are not likely to want a blank award!
TROPHIES - Some of these are priced complete with an engraved plate, others (such as annual cups and shields) you will have to pay for engraving separately. The product will tell you if it comes complete with an engraved plate or not.
Does the price include postage?
No it does not. We now charge a flat rate for postage. Click here for more information. If you live in the area you are welcome to collect and can select this option at the checkout.
We want to add our logo or club badge. How do we send it to you?
Take a look at the Artwork Requirements page to find out what format we need your image in. Each product has an upload box you can use to send your image to us when you choose to add a logo to it. Alternatively you can place your order and wait for the confirmation email to arrive in your inbox. You can then reply to this with your logo and any specific instructions such as font or layout.
We want to order a large quantity. Do we get a discount?
Discounts are available on larger orders. If you are placing your order online this is calculated automatically for you. Discount levels are based on order value, as follows:
Spend £50+ save 5% Spend £250+ save 10% Spend £1000+ save 15% Spend £2000+ save 20%
Do you supply and post abroad?
Most of our customers are UK based. We do supply abroad on occasion provided you can pay in UK pounds sterling, using a credit or debit card or bank transfer. Contact us for more information.
What about supplying the British Armed Forces overseas?
BFPO customers can order goods without problem. We also give discounts to the armed forces, call us for the voucher code.